Job Description

Are you a self starter?

Do you like to work independently and as part of a dynamic team?

Do you like working with your hands and are mechanically inclined?

Do you have knowledge of PC’s and software applications?

Do you have excellent communication and customer service skills?

If you answered YES to the above questions, we want to speak with you

Our technical service team is looking for additional team members and as a Gemsys Field Service Technician you will have an excellent opportunity to expand your knowledge and technical skills and grow with us.

As a Field Service Technician you will be providing great customer service while you learn how to configure, install and repair our range of currency and coin equipment, systems and supporting software solutions.

We are excited to offer our team members a working environment that provides flexibility and has been adapted to conform with today’s need to work remotely as well as in house, and on-site. By blending remote and in-office work, we are able to take advantage of the independence and flexibility that comes with working from home, and the collaboration, teamwork and sense of belonging that comes from working together as part of a dynamic team. Our working environment offers structure and sociability and independence and flexibility.

Key Responsibilities include:

• configure, install, repair and maintain a range of cash handling and cash management solutions and peripheral devices.

• Perform preventative maintenance services for a wide range of cash handling equipment and solutions installed at our customer locations.

• Responding to customer support calls in a prompt and efficient manner and to meet customer service levels

• Communicate with Service dispatch team to promptly respond to inbound service and support requests.

• Completing required service and equipment performance reports as required

• Comply with established operational standards and maintain adequate spare parts inventory to perform service calls.