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Welcome to Frequently Asked Questions for Gemsys Money Handling Systems Inc. If you still need help, just hit the arrow to the right and we'll put you in touch with an expert

Cash Handling Solutions from Experts

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Why should I choose Gemsys

At Gemsys, we take the time to understand our customers operations and requirements and recommend the right solution to meet those requirements. We provide a wealth of knowledge, experience, and insight on how to reduce labour costs and improve security and control, with respect to cash. By understanding our customer’s needs and operations we ensure the solution we provide will be used in the most efficient manner to provide the best possible return on investment.


Do Gemsys bill counters only count Canadian bills?

No, our bill counters are designed to count both Canadian and U.S bills. We also have models that count various foreign currencies such as Euro, Yen, Pounds Sterling and many others.


How does Gemsys stay on top of all technological changes regarding money handling?

At Gemsys, our supply chain partners include some of the world’s largest manufacturers of coin and currency processing equipment. This world of knowledge allows us to continually introduce solutions that allow our customers to improve the efficiency of their operations.

Are your products certified?

All Gemsys products are certified by the Canadian Standards Association or the Electrical Safety Authority. Always make sure that you are buying a product that is certified and has American National Standards Institute (ANSI), Underwriters Laboratories (UL), CSA Group (CSA), NSF International (NSF), and other North American and global certification standards.


What do I do if my machine needs repairs?

Gemsys offers a wide range of support options to meet the requirements of our customers. Our Gemsys service and support team has many years of experience servicing various coin and currency equipment and will provide you with an estimated cost prior to undertaking any repair.

How do I clean my machine?

Cleaning kits and consumable supplies are available for all equipment. Visit the supplies and consumable section of our website for additional information and to place an order.


Can I service my own equipment?

Gemsys does not recommend trying to service your own equipment. Our machines and solutions require technicians to receive specific technical training from the manufacturers. Gemsys provides many service and support plans to suit our customers requirements.


When new staff join can Gemsys provide additional training?

Staff turnover is inevitable at times, and so it makes sense to ensure your team members have the proper training they need.


Frequently Asked Questions

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