Ashley Gilson’s Search for the Right Cash Management Solution

Canada’s largest fast food service provider


Tim Hortons Inc. (known internationally as Tim Hortons Cafe and Bake Shop) is a Canadian multinational fast casual dining restaurant known for its coffee and doughnuts. It is also Canada’s largest fast food service provider; at the end of 2013, it had 4,592 restaurants in Canada, 807 in the United States, and 38 in the Persian Gulf region.


Having peace of mind regarding cash security


The Gilson family owns several Tim Hortons restaurant locations in Ottawa, Ontario. The location on Walkley road is one of the busiest. When Ashley Gilson, Owner for this location agreed to implement GEMSYS WebSafe it was because she needed her managers on the floor in front of guests, peace of mind regarding the security of the cash in her restaurant and confidence in how cash was being handled.


Automating the cash handling process


The GEMSYS WebSafe automates the cash handling process from the point of sale onward. It gives managers more time to serve guests, manage team members, reduce waste and drive profit to the bottomline. 98% of the cash received at the POS can be secured by the system and never recounted by a manager. Becoming increasingly popular in the QSR market this product delivers on its promise to give managers back their time - a very good reason for the investment!


“The biggest benefit is my manager are on the floor a great deal more!” says Ashley Gilson, Tim Hortons owner. The morning shift counts and balancing were taking 1 hour and 30 minutes. This has been reduced to just 30 minutes. My overnight staff have less cash exposed in the tills and have stated that they feel much more secure.”


Cash is secured at the POS which automatically reduces cash touch points and the amount of cash to be counted at the end of the shift and end of day. Cash moves from customer to cashier, from cashier to a secure depository (CCi). Time normally spent sorting; counting and rolling coin can be reallocated with automation of this process. Overall, accuracy of counts performed by the CCi’s and counting equipment configured for your business improves the balancing process and minimizes deposit errors. Losses due to internal theft / shrinkage and bank chargebacks can be minimized and operational efficiency improved as a result of implementing the GEMSYS WebSafe solution.


Improving cash security and counting accuracy


“We had no equipment prior to purchasing GEMSYS WebSafe. We counting everything by hand.” “The day shift didn’t do many skims. We skimmed in the afternoon using drop safes at the counter and we had shortages.”


“Too much time was being spent counting the cash by hand in my stores and I needed a better way to securely obtain verified cash counts before the cash left my stores. The bank at the time was pushing us to use night deposits because they didn’t want to take the cash at the counter. I was reluctant to implement this change because of the stories I had heard regarding losses and bank chargebacks from other owners doing night deposits. I felt I needed to look at improving cash security and count accuracy prior to moving to night deposits.”


“I checked into armored carrier pick up / Cash in Transit (CIT) providers but didn’t go this direction as it wasn’t a solution to count accurately. CIT was someone else taking the cash away without first providing me with a verified count. I really needed a secure and accurate way to verify the count before it left my stores and reached the bank to prevent losses and chargebacks. Around this time I recieved flyers in the mail and promotional material from TDL regarding GEMSYS products. This peaked my interest and I contacted GEMSYS.”


“I met with Jack Lord, Owner and CEO of GEMSYS, who reviewed my current process and introduced me to their cash management and security solution, GEMSYS WebSafe. The solution did what I needed. My managers no longer have to do skims. Skims are completed directly at the POS. GEMSYS WebSafe secured and provided a verified count of the cash on store premises. It also meant significant labor savings for my business. It was clearly the direction to go.”


“Overall GEMSYS has been great! The team is always very responsive when I have a question. Without hesitation, I have brought several owners into my business to see what GEMSYS WebSafe has done for me. The solution reduces labor, improves cash security and count accuracy.


A cash management and control solution designed to reduce labor costs and secure cash from the point of sale to the bank. Hardware and software components are configured to meet the specific requirements of each business. The phrase “one size fits all” doesn’t not apply here. System design may vary based on specific requirements of each customer. Whether you’re operating a full service restaurant or a small kiosk operation, WebSafe can be configured to meet your requirements.


Like Ashley, many business owners realize the importance utilizing their staff and managers properly. Reducing the time spent counting and managing cash allows staff and managers to focus on more productive critical tasks such as: enhancing the guest experience, operational efficiencies, managing costs such as food costs, paper costs, waste etc. most importantly, making sure the business runs smoothly and profitably.


GEMSYS Money Handling Systems


GEMSYS is a leading innovator in the design, deployment and support of cash management and control solutions. Since 1988, GEMSYS has supplied currency, coin and cheque processing equipment to businesses all over North America. All products and systems are supported by our dedicated team of trained technicians and approved business partners.

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