To you, our Valued Customers, Employees, and Suppliers,
These past few weeks have been truly unlike anything we’ve experienced before. We are proud to be in a position to continue to support the essential businesses we serve and to do so with a dedicated team, who are working incredibly hard. In light of these unprecedented times, we want to share with you what we are doing, and what we’re focusing on to help our customers, employees and suppliers, along with an important message from our CEO, Jack Lord
In response to the growing concerns around the spread of COVID-19, we would like to assure you that we will continue to deliver high levels of customer service and support to all of our customers. Many of our customers have been classified as “essential business operations” and are working extremely hard to support the whole Country, we want to assure them that we are here to help in whatever way we can.
Our intention is to continue business as usual wherever possible and to strictly Govern our actions according to guidelines outlined by the Federal and Provincial Governments.
Our Support desk hours and support for all equipment and cash management solutions remains unchanged.
Our Business Continuity Plan was brought into effect on March 16th and a 50/50 rotation schedule for essential employees was put into effect. A work from home policy was also implemented for those employees that were able to perform their roles remotely. These measures will allow us to help minimize health risks and potential business interruption for our employees, customers and our valued suppliers.
Social distancing and social responsibility are the two key drivers of our response strategy, these measures will guide our staff in every aspect of their day to day activities both in and outside our offices.
Workspaces in our warehouses have been rearranged to allow distancing between employees. Facemasks, gloves and antibacterial stations have been provided, coffee and lunch breaks have been staggered to avoid close contact between employees.
Personal protective equipment has been provided to ensure our technicians follow strict prevention policies when visiting customer sites and interacting with staff and servicing all equipment.
All sales and customer service and support teams are required to conduct customer meetings online or by phone where in person discussion is not crucial to business continuity.
On behalf of all of us at Gemsys, we’d like to wish you and your loved ones well during this difficult time. Although we are all facing new business realities and various restrictions essential for our protection our abilities to support and help one another remains constant.
Jack Lord, CEO
Customer Service and Support